Returning & Exchanging Your B by Brandie Merchandise
When you buy from B by Brandie, it's our goal to provide you with beautiful, fashion-forward and high-quality home accessories that delight your guests and put a smile on your face. If you've received an item that doesn't fit that description, we will gladly aid you in returning or exchanging it for something that does.
**Be sure to thoroughly review our returns and exchanges policies before shipping any items back to us.
B by Brandie Returns and Exchanges Policy
If you are not completely satisfied with your purchase, we will gladly offer you a full refund for all returns accompanied by a B by Brandie receipt for up to 30 days from the date of purchase. All returns must be in resalable condition and in original packaging. All sale items are final sale. Applicable refunds are on merchandise only (not shipping).
Returns made by wholesale customers are subject to a 10% restocking fee of returned merchandise.
Shipping Back to Us
For your security and peace of mind when shipping back to us, we strongly advise using a professional packing service and insuring your shipment as we cannot be responsible for items damaged or lost in transit. The cost of return freight and insurance is your responsibility. Please allow up to 10 business days for us to receive and process your return.
To ensure your return gets into the right hands for swift resolution, please email [email protected] to receive a return authorization number. Once you receive this number, please write it on all boxes, and include a detailed packing list for all items you are returning.
Please send your returns to:
B by Brandie Returns Department
1400 S. Sherman St.
Richardson, TX 75081